If you’ve recently made a furniture or mattress purchase from Woodstock Furniture & Mattress Outlet, congratulations! Whether you’ve just purchased from us or are still shopping around and simply weighing our different pickup and delivery options, we are so blessed by your decision to shop with us.
So, you’ve just fallen in love and bought your new favorite recliner, dining set, mattress, or chest of drawers. Regardless of what items you’ve purchased, you have to get them home somehow, right? If you’re here reading, that means you’re at least considering Customer Pickup.
But how does it work? What can I expect if I decide to use Customer Pickup with Woodstock Furniture & Mattress Outlet? Where do I need to go to pick up my purchase – and when? What’s the process like? Is there anything else I should be aware of?
To offer you the best experience, it’s important that you know what to expect once you’ve decided on Customer Pickup. Join us below as we walk you through what you should expect when picking up your new furniture or mattress from Woodstock Furniture & Mattress Outlet.
Everything You Need to Know About Customer Pickup
So, you’ve just made a purchase and chosen Customer Pickup. What next?
Customer Pickup is exactly what it sounds like. This always-free, no-frills option is perfect for smaller items, but can also be quick and convenient provided you’ve got a large enough SUV, truck, trailer or van and some willing helpers to help unload once you get home.
Where To Pick Up?
There are two ways to pick up your purchase. Where you will need to go depends on the products in your order. Some items, such as floor models, closeouts, scratch-and-dent items, area rugs, pillows, bedding, or décor items can be picked up right at the store.
For all other purchases, you’ll need to swing by the Customer Pickup area at our state-of-the-art Distribution Center in Acworth, just a short drive from our flagship Woodstock/Acworth store. Regardless of where you pick up, our team is ready to help you load your purchase. However, please remember that with our Customer Pickup, the customer is responsible for everything from strapping down and securing the load, to hauling the furniture home and assembling it, to cleaning up afterward.
What Is The Process Like?
Even if your pieces are available for immediate pickup, we ask our customers to schedule a pick-up time upon checkout. If you’re not sure which date and time works best for you, simply reach out to your sales associate to coordinate your pickup whenever you’re ready.
The Customer Pickup area at our Acworth Distribution Center is open from 9am to 6pm Monday through Saturday. Please be aware that wait times can be as long as 30 to 45 minutes if customers arrive unscheduled. Scheduling your arrival in advance lets the folks over at our Distribution Center know that you’re coming by. When you arrive at our drive-up awning, members of our warehouse team will greet you, pull your order from the warehouse, and help you load your furniture or mattress into your vehicle in its original carton/packaging. Then you’re good to go!
If you get home and discover defects or damage, we will send a certified technician out to repair the furniture. Alternatively, you can return it to us for an exchange. However, please note that it will be your responsibility to transport damaged merchandise back to the Distribution Center or pay a fee for exchange/delivery.
More Questions About Picking Up Your Order? Considering An Alternative Delivery Option?
Done with your furniture and mattress shopping but still unsure which pickup or delivery option is right for you? Be sure to read our brief overview of our pickup and delivery options. For a deeper dive on each, check out everything you should know about our Premium Delivery, as well as everything you should know about our Curbside Delivery.
For other questions about your pickup or delivery, check out our delivery page, reach out to your salesperson, use our quick and convenient live web-chat, or contact customer service at (678) 554-4500.