Have you ever spent hours researching a planned purchase online or in a catalog, narrowing things down to figure out exactly which item is right for you, only to strike out completely when you can’t find it for sale or in stock anywhere? We’ve all been there at least once. And to call it frustrating is a huge understatement. This is the usual scenario when shoppers ask us something like, “I see you carry Brand XYZ, but I don’t see the exact item here in the store or on your website. Can y’all order this particular product for me?”
Alternatively, perhaps you’ve found a piece on our showroom floor or on our website that you absolutely love. However, let’s say you prefer it in a different color, finish, or fabric that the manufacturer makes but that we don’t have readily available in our store or our warehouse. What are your options? Read on for answers to this question and a brief discussion on how and when we’re able to place special orders here at Woodstock Furniture & Mattress Outlet.
FAQ | “Can Y’all Order This for Me?”
Whether your furniture or mattress shopping journey began with a Google search months ago or with a window-shopping and webchat session on our website yesterday, there’s a good chance that you’ve already got an idea about what you’re looking for. But what happens when we don’t have it?
Here at Woodstock Furniture & Mattress Outlet, we carry products from over 100 different furniture, mattress, and home furnishing brands – including many of the most popular, largest, and most established names in our industry. As such, we have a LOT of furniture and mattresses in stock – and we’d proudly put our massive selection up against just about anyone else in the Southeast. However, the truth is that it’s just not logistically possible for us to keep everything in-stock and warehoused from every single one of our hundreds of vendors.
“Can y’all order this piece for me?” is certainly one of the most frequently asked questions we answer for our customers. The good news for you is that the answer is usually yes, within reason and with a couple possible exceptions. Let’s explore this below.
In-Stock Items, Custom Orders & Special Orders
With the notable exception of closeouts, clearance or scratch-and-dent merchandise, every mattress or piece of furniture we offer here at Woodstock Furniture & Mattress Outlet falls into 3 categories – everyday in-stock items on display in our showrooms (also known as “programmed merchandise” within our industry), custom order products, and special order products.
Everyday In-Stock Items are products that are available to purchase that we try our best to keep in-stock at our distribution center. As such, these products are typically available for immediate pickup or delivery as soon as the day of purchase. These items may occasionally be backordered, however, our buying team works tirelessly to keep these products flowing and back in stock as soon as possible.
By contrast, custom order products are pieces that are truly one-of-a-kind. These products are made-to-order by the manufacturer specifically for you – take custom upholstered seating like sofas or accent chairs for instance. On your next visit to any of our North Georgia furniture stores, swing by our Design Center to explore your many custom order options, any of which we’d be happy to order on your behalf!
Finally, if you’ve inquired about a piece that we don’t regularly keep in stock, that is what we call a special order. Special orders differ from custom orders because while we are ordering this product special just for you (i.e. it’s not something we typically keep in stock), the manufacturer isn’t making it just for you to your exact specifications.
Generally speaking, as long as the product you are asking about is (A) from one of the many furniture, mattress or home furnishing brands we carry and (B) is currently available from the manufacturer, we are happy to place a special order for you.
Please note that both custom orders and special orders require a 50% payment up front. Additionally, on very rare occasions there may be a vendor or collection that has a minimum order requirement, meaning that special ordering just one piece may not be possible. If you have additional questions, please contact us for more details!
Even If We Don’t Have It, We Can Get It!
Remember, here at Woodstock Furniture & Mattress Outlet, we are home to over 100 of the top furniture and mattress brands. Through our merchandising experts, we are able to place orders with our massive network of vendors in order to help you get exactly the right pieces to complement your home and your life. Come see us today at any of our North Georgia and Metro Atlanta furniture and mattress store locations!
